Return & Refund Policy

Thank you for shopping with us at Chickluxe Store! We take great pride in the quality of our handcrafted pillows and custom metal signs. Your satisfaction is important to us, and we’re here to make things right if you’re not completely happy with your order. Please review our return and refund guidelines below.

1. Eligibility for Returns & Refunds

We accept returns and offer refunds for both defective and change-of-mind purchases, as long as the following conditions are met:

• The item is unused, undamaged, and returned in its original packaging with any included accessories or tags.

• The item is not a non-returnable item, such as:

  • Personalized or custom-made pillows or signs

  • Clearance or final sale items

• Proof of purchase (like your order number or receipt) is provided.

2. Return Timeframe

• You may request a return or refund within 14 days of receiving your order.

• For orders received damaged or defective, we extend the return window to 30 days from the delivery date.

3. How to Start a Return

To initiate a return or refund request, please follow these steps:

1. Contact Us: Email us at [email protected] or call +1 (702) 204-1061 within the eligible return period. Include your order number, the item(s) in question, and a brief explanation.

2. Approval & Instructions: Our support team will review your request and send return instructions if your item is eligible.

3. Send the Item Back:

   • By Mail: We’ll email you a return label. Please securely pack your item and drop it off at your nearest post office.

   • Drop-off Location: (If applicable) You may return the item to our local return point at 3161 Sunridge Heights Pkwy Unit 1218, Henderson, NV 89052, USA.

   • Be sure the item is packaged well to avoid damage in transit.

4. Refund Process

• Once your returned item is received and inspected, we’ll notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

5. Restocking Fee

We do not charge a restocking fee for eligible returns.

6. Exchange Policy

As our pillows and metal signs are often made-to-order, we do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.

7. Need Help?

We’re here for you! If you have any questions or need assistance with your return:

• 📧 Email: [email protected]

• 📞 Phone: +1 (702) 204-1061

• 📍 Address: 3161 Sunridge Heights Pkwy Unit 1218, Henderson, NV 89052, USA